From Disconnected Interactions to a Unified Customer Journey
In the modern economy, your customer’s experience is your brand. We architect and build intelligent, end-to-end customer journeys that break down the silos between marketing, sales, and service, creating a single, powerful engine for loyalty and growth
The High Cost of a Siloed Experience
A fragmented customer view is a direct threat to your revenue. When your Marketing team doesn’t know what Sales is promising, and your Sales team is blind to a customer’s service history, the consequences are severe: lost leads, frustrated customers, low agent productivity, and a complete inability to understand true customer lifetime value. This fragmentation erodes trust and destroys loyalty.
A Unified Approach to Planning, Execution, and Assets
SAP Sales Cloud Empowering Sales to Win
We transform your sales process from a manual, intuition-based art to a data-driven, predictive science. Leveraging SAP Sales Cloud, we provide your teams with a 360-degree view of the customer, automate administrative tasks, and embed AI-powered intelligence to guide them to the most valuable opportunities.
Our Services:
- Strategic Advisory: Sales process re-engineering and CRM strategy.
- Implementation: End-to-end implementation and configuration of SAP Sales Cloud.
- Intelligence & Automation: AI-driven lead scoring, predictive forecasting, and automated activity tracking.
- Integration: Seamless integration with S/4HANA for real-time order management and quoting.
SAP Service Cloud & E2E Service Management From Reactive Support to Proactive Care
We help you deliver exceptional service at every touchpoint. With SAP Service Cloud, we create a unified, omnichannel service experience that empowers your agents and delights your customers. From the contact center to the field, we ensure every interaction is consistent, intelligent, and effective.
Our Services:
- Strategic Advisory: Service process optimization and contact center strategy.
- Implementation: Full implementation of SAP Service Cloud and Field Service Management (FSM).
- Omnichannel Engagement: Integration with partners like Sinch for a true omnichannel communication platform.
- E2E Service Management: Architecting the complete end-to-end service lifecycle.
SAP Marketing Cloud & Emarsys Driving Growth with 1-to-1 Personalization
Mass marketing is dead. We help you build lasting relationships by delivering truly personalized experiences at scale. Leveraging SAP Marketing Cloud and Emarsys, we unify your customer data to understand intent and automate the delivery of the right message, on the right channel, at the right time.
Our Services:
- Strategic Advisory: Customer journey mapping and personalization strategy.
- Implementation: End-to-end implementation of SAP Marketing Cloud and/or SAP Emarsys.
- Data & Analytics: Building a unified Customer Data Platform (CDP) and tracking marketing ROI.
- Campaign Automation: Designing and executing automated, multi-channel marketing campaigns.
The Power of a Truly Connected Enterprise
This is the core of our OI philosophy. Our competitors stop at the front office. We integrate it. We ensure a sales quote in SAP Sales Cloud has real-time inventory visibility from S/4HANA. We connect a service ticket in SAP Service Cloud directly to a field service work order and the asset’s maintenance history in your EAM system. This seamless front-to-back integration eliminates friction and creates a truly intelligent customer value chain
Embark your ERP Digital Transformation journey with us.!
Please get in touch with us by filling this form. Let’s explore professionally beneficial mutual opportunities for us.
Driven by our commitment to excellence, we strive to deliver quality services to our clients, empowering their businesses to build robust IT infrastructures and achieve exponential growth.
Office in Sweden
Tullinge, Stockholm
Post 146 54
Contact us
CARE – +46 728891971
EMAIL – info@erpOI.com